In the Press

CTV. Speaking about cyber security in the election

CTV. Speaking about cyber security in the election

Is it ever a nice time to talk about bad people hacking our democracy? I don’t really know. That said, it was a real pleasure to take an interview one again with one of CTV’s most insightful reporters, Penny Daflos. This is a critical issue for democracies here and abroad. Here’s some of what I had to say in this report, ‘It’ll be something new’: Canadian election interference likely in unexpected places: We always are ready to fight the last…

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Forbes. Speaking about the future of the workplace

Forbes. Speaking about the future of the workplace

Forbes magazine reporter Nigel Davies was recently asking around about Five Future Workplace Predictions That Are Hopefully More Accurate Than Steve Ballmer’s. I’m pleased to say that some of my own thoughts are included here! Enjoy: The gig economy will get giggier Vaclav Vincalek, CEO of PCIS, which helps enterprise businesses to innovate, predicts that automation will see businesses swallow up more and more jobs while remaining profitable. But Vincalek doesn’t think this will result in mass unemployment. He says:…

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Forbes. Slack and the future of workplace collaboration

Forbes. Slack and the future of workplace collaboration

I use Slack to help manage projects. It’s pretty useful. Apparently, others think so, too. After its listing on the New York Stock Exchange, the company was worth $23 billion. But something about Slack’s rise had me thinking about how much further it could go — and if it’s not careful, how far it has to fall. Here’s an introduction to my commentary about workplace collaboration in Forbes. About five minutes after their triumph, it would be funny at best,…

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TechTarget. Giving the customer more control with technology

TechTarget. Giving the customer more control with technology

Companies are getting savvier than ever about using technology to improve the customer experience. But we need to balance out benefits with privacy. That’s not getting any easier, even for big companies. I shared some thoughts on this in TechTarget: Princess Cruises puts real-time customer experience into action. “There’s a point at which a company, while they’re trying to be helpful while propping up their bottom line, becomes creepy,” Vincalek said. Hypothetical examples include receiving offers from Weight Watchers about…

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Forbes. We need augmented intelligence, not AI

Forbes. We need augmented intelligence, not AI

Like many technology entrepreneurs, I’m well aware of the buzz around Artificial Intelligence (AI). There’s a lot of investment going into any company that can boast an AI-powered app. But there’s a big problem with letting the computers do all the thinking for us. There are some very important kinds of decisions that humans should still be making. From my commentary in Forbes, Forget About Artificial Intelligence — We Need Augmented Intelligence: The same type of smart people who are…

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